we hope you all are well despite this difficult time for the whole world.
The cycling season had just started and we were ready to welcome you all in Puglia, but, now, in order to protect everyone’s health, we can’t but responsibly respect the measures that our country has decided to take and monitor the situation and the measures adopted by the other countries, since you, dear guests, come from all over the world and we want to take care of you!
We think it is timely to inform you about the changes to our cancellation policy and the alternative solutions that we want to propose to our upcoming guests. We are making every effort to ensure that you do not completely lose your money and the possibility of a great cycling holiday in Puglia and that we can keep working to welcome you safely in our beloved region soon!
How do we deal with customers who decide to cancel their holiday?
For all our customers who have book an holiday starting within 30/06/2020:
· Cancellations between 60 and 31 days prior to arrival: NO PENALTY (instead of 10% of the total booking)
· Cancellations between 30 and 15 days prior to arrival: 30% of the total booking
· Cancellations between 14 and 9 days prior to arrival: 50% of the total booking
· Cancellations between 8 and 3 days prior to arrival: 75% of the total booking
· Cancellations between 3 and 0 days prior to arrival: 100% of the total booking
When do you have to expect to receive a refund?
Unfortunately, because of the many cancellation requests due to Covid-19, our company will be able to process refunds no earlier than 90 days from the date of the holiday cancellation request. We apologize for this great inconvenience, but we assure you that you will all receive the promised refund.
How about simply rescheduling your holiday at a better time?
We warmly invite you not to give up your holiday in Puglia and to postpone your bike trip to the near future.
In this case, for all customers who have booked their trip with departure until 31/05/2020, we will immediately issue a voucher of the same value as the one already paid to Puglia Cycle Tours.
The voucher will be valid until 31/12/2022 and it is transferable to other people.
Finally, we will add to the voucher a super bonus of the value of:
– 80,00 € per person with start date of the new tour within 31/12/2021
– 50,00 € per person if the date of the new tour is in 2022
What policy are you adopting for customers arriving after 31 May?
As the situation is constantly evolving, we ask you to be patient to receive updates, guaranteeing that you can always request a free cancellation up to 31 days before departure. We will keep you posted!
We are doing our best to protect the entire Puglia Cycle Tours community and we ask for your full understanding in case we need to change what we have previously communicated, based on changes in the situation and consequent governments’ decision. Of course, we would inform you promptly.
Thank you very much for your attention!
With our warmest wishes and the hope to meet us soon healthy and free in our beloved Puglia!
Puglia Cycle Tours’ Team